Customer Support
karo.line.art info page!
Postage fees will be automatically calculated and you can see them in the check-out page before payment is made. The fees are dependent on the shipping address and weight.
Untracked Letter - This currently is the only option for postage since tracked packages are very expensive and you would have to sometimes pay more than you paid for the items. I'm currently looking for a tracked mail solution :D
Processing & Shipping Time
The average processing time is 3-7 business days.
After you receive an order confirmation via email, this is how long your orders will approximately take to reach you:
Belgium: 1-5 business days
Europe: 3-10 business days
International: 10-30 business days
Customs and Taxes
By making an order, the buyer are fully responsible for any taxes or duties (and other costs) that are imposed during or after delivery.
Damaged/Lost Parcels
Please note that I’m not responsible for any parcels that are lost, delayed, or damaged during transit. If your order is delayed or missing, I kindly ask that you contact your local post office directly, as their handling is beyond my control. However, if your item arrives damaged, I’ll do my best to assist you and work toward a suitable solution.
Refund Policy
Refunds are possible to be made within 14 days of receiving your order. If 14 days have passed, unfortunately a refund cannot be made. The return cost is the customer's responsibility. Please allow up to 15 business days for the refund to process.
Mistakes/Other Issues
If there are any errors on my part (such as a missing item in your order), please contact me within 7 days of receiving your package, and I will resolve the issue as soon as possible.
If you experience any other issues not covered on this page, feel free to reach out to me at karroline.art@gmail.com
For lost packages, please allow up to 5 weeks for international orders and up to 3 weeks for EU orders before contacting me, as delays can sometimes occur due to customs processing.
Contact Information: