Customer Support
karo.line.art help page!
At karo.line.art shop, I strive to ensure you’re happy with your purchase. As a one-person studio, I handle each order with care. If something goes wrong or you need assistance with a return, please review my policy on refunds, returns, and cancellations:
Order Processing Time:
Understanding the order process is essential for a seamless shopping experience. When a customer places an order, several steps are involved in ensuring that the product is delivered accurately and efficiently!
Upon placing an order, customers receive an order confirmation via email. This confirmation includes details such as the order number and items purchased.
Processing time varies depending on the type of product ordered. For instance, artistic prints may require additional time for printing and quality checks, while stickers can often be processed more quickly. On average, processing times can range from 1 to 5 business days.
Shipping Times:
- Once the order has been processed, it is handed over to a shipping carrier. Currently there is only one delivery option which is untracked letter mail.
- Orders within the EU typically arrive within 1–2 weeks. Orders outside the EU may take 2–4 weeks, depending on customs and postal services in your area.
Package Tracking:
- Currently, our packages are not tracked. If you have any concerns about your shipment, please reach out, and I’ll be happy to assist.
- Exchanges are available if your item arrives damaged. Please contact me within 7 days with photos of the damage, and I’ll arrange a replacement.
- Returns are accepted within 14 days of receiving your order. Items must be in their original condition.
- If your package hasn’t arrived within the expected time frame, please reach out to me, and I’ll do my best to assist in locating or resending the item.
- For lost packages, please allow up to 4 weeks for international orders and 2 weeks for EU orders before reaching out, as delays may be due to customs.